Extended Rental

  • Optional, if you want to have trips longer than 60 minutes
  • Let’s you have the bike for up to an additional 6 hours
  • Costs £1 per 30 minute extension
  • The amount is charged to your saved payment card
  • You’ll be notified before extended rental starts
  • You can turn extended rental on and off when you like, except when you’re on a trip

What is extended rental?

All subscriptions at Just Eat Cycles include an unlimited number of 60 minute trips. If you want to keep a bike for more than 60 minutes, you’ll have to enable extended rental. That lets you have the bike for up to 6 more hours, at a cost of £1 per 30 minute extension. This means that the maximum trip duration is 7 hours, with a maximum additional price of £12.

Toggle on and off

  • When buying a Just Eat Cycles subscription in the app or on the web, you’ll be offered the option to enable extended rental. That happens in the last step before you pay.
  • You may enable or disable the function under your account in the app or on the web.
  • Be aware that you cannot turn extended rental on or off while you have a bike on hire.

Payment

  • The payment card used when you bought your subscription will be charged for any extended rental periods.
  • Receipts for the payments can be found under your profile on www.edinburghcyclehire.com.
  • You can also change or remove your payment card there.
  • If you remove your payment card, extended rental will be disabled.

Notifications

  • You will receive an SMS notifying you about 5 minutes before the 60 included minutes run out.
  • On the trips where you go over 60 minutes, you’ll get an SMS when the trip ends. There you’ll get a summary of how much your card will be charged.
  • You will also get an SMS if you return your bike too late and don’t have extended rental enabled.

What happens if I return the bike too late?

  • If you return a bike too late, you’ll get a warning. This warning is visible in the app and when you log in to www.edinburghcyclehire.com
  • If you’re too late a second time, your account will be blocked.
  • If your account is blocked you will need to contact Just Eat Cycles on 0131 278 3000, confirm your payments details and enable extended rental before your account can be unblocked.

Please contact us if you have any questions through the app or by sending an email to support@edinburghcyclehire.com.