Terms of Purchase

1. General

1.1 A Just Eat Cycles subscription is personal.

1.2 Subscriptions are personal and cannot be transferred or resold. This includes sharing login details for the app, or sharing unlock codes for use on the display screens at cycle hire points (if present).

1.3 In the event of abuse of the service, Just Eat Cycles may permanently block your access to the scheme.

2. Limitations

2.1 You must be 16 years or older to use Just Eat Cycles. If you are under 18, you must have authorization from a parent or guardian.

2.2 You can only have one subscription at a time.

3. Responsibilities

3.1 You are responsible for ensuring that your registered contact information is correct at all times.

4. Prices

4.1 The price for an individual rental of up to 60 minutes shall be £1.50.

4.2 The price for 24 hour access to rentals shall be £3. Unlimited rentals of up to 60 minutes per rental may be used during this 24 hour access period.

4.3 The price for annual access to rentals shall be £90. Unlimited rentals of up to 60 minutes per rental may be used during this annual access period.

4.4 An additional charge of £1 per additional 30 minutes (or part thereof) of any individual rentals exceeding the rental periods shall be payable.

4.5 If the bike is lost, stolen or destroyed and thus not available to other members, you are liable. After 14 days you will be charged £300. The amount will be deducted from your registered payment card after notification from Just Eat Cycles. If you are under 18, your parent or guardian is liable for damages.

4.6 We do not accept cash. You need to provide a valid credit or debit card, which is either a VISA, Visa Electron and Mastercard and which is accepted by us and from which we can deduct the charges.

4.7 During the annual access period, you agree not to cancel the card used as your method of payment without first telling us and providing an alternative card from which we can collect the charges.

4.8 Just Eat Cycles reserves the right to amend the pricing structure outlined in this clause at any time.

5. Refunds

5.1 Before any refund of the Charges is made, Just Eat Cycles must be able to verify that the original payment for the charge has been received and contained in the Just Eat Cycles account. If there is no record of your payment in the Just Eat Cycles account you must provide evidence of the original payment.

5.2 All refund requests will be investigated, but the decision whether to make the
refund remains at the discretion of Just Eat Cycles and in any event only in relation the following circumstances:

5.2.1 Where the Just Eat Cycles service has been suspended for a period of twenty-four hours or more due to a failure by Just Eat Cycles or reason within its reasonable control; or

5.2.2 where it has reasonably been proven that any duplicate payment for any charge has been taken; or

5.2.3 where it has reasonably been proven that a charge was processed from a payment card in error; or

5.2.4 where it has reasonably been proven that you have been erroneously charged more than you should have been charged.

6. Data Protection

6.1 Serco is responsible as data controller for your personal information collected and processed in relation to your Just Eat Cycles subscription and our delivery of these services to you. Serco shall comply with its responsibilities under the Data Protection Act 2018. You have certain rights under the Data Protection Act 2018, for further details about how you can exercise these rights and how we handle your personal information, please refer to our privacy policy   [available on our website edinburghcyclehire.com and published in the accounts tab of the app].